Press release
Stream Auto Outlet and the FTC Pricing Case: What BBB Reviews Tell Buyers
The association reviews the FTC’s pending pricing case, identifies the three dealerships named in the complaint, and explains how to read related BBB customer reviews.
LONG ISLAND, N.Y. — The Association of Motorists of Long Island is urging used-car shoppers to compare written prices before visiting a dealership. The Federal Trade Commission’s case involving Stream Auto Outlet and customer reviews published by the Better Business Bureau illustrate why buyers should check both the price and the location named in a listing.
The three dealerships named in the FTC complaint
The FTC identifies three companies that do business as Stream Auto Outlet. The complaint uses these location names:
- Stream Auto Outlet – Valley Stream (324 W Merrick Ave Auto, LLC), 324 West Merrick Road, Valley Stream.
- Stream Auto Outlet – Amity (189 Sunrise Auto Amityville LLC), 189 Sunrise Highway, Amityville.
- Stream Auto Outlet – Islip (2232 Sunrise HWY Auto LLC), 2232 Sunrise Highway, Islip.
On November 9, 2026, the FTC filed its complaint and a proposed order in the Eastern District of New York. The agency alleges that online ads showed prices below what buyers were asked to pay and that required down payments, dealer fees, or add-ons increased the price. The proposed order would require advertised prices to include mandatory dealer charges, while allowing government-required charges to be excluded.
As of November 13, the FTC listed the case as pending. Under the proposed order, the defendants neither admit nor deny the allegations, apart from facts needed to establish jurisdiction.
What the BBB reviews say
An April 2026 review posted on the Valley Stream BBB profile describes a visit to Stream Auto Outlet – Islip. The reviewer said a car advertised at $18,795 came with a written estimate above $27,000 after they asked about paying cash. A March 2025 review on the same profile said a listed price assumed a $4,000 down payment. That review did not specify a branch.
Islip’s separate BBB profile includes a July 2026 review about a reported mechanical problem after purchase. The association could not verify a separate BBB review page for Amityville. BBB says it does not verify third-party information on its profiles. Each review reflects the account of the person who posted it.
What buyers can do before visiting
Ask the dealership for an itemized out-the-door quote tied to the vehicle’s VIN. Confirm whether the price applies if you pay cash or arrange your own financing. Ask which charges are government fees, which are dealer fees, and which products you can decline. Save the listing and quote so you can compare them with the paperwork before signing.
When reading reviews, match the address in the account to the dealership you plan to visit. Reviews can suggest questions to ask. A written quote gives you a specific offer to compare.